Vista Marina Subic

It is just a little over a year old, having begun operations around December 2005.

Vista Marina is located along Waterfront Road, almost at the end of it. What makes this a wonderful place to stay in is its magnificent bay view — the boardwalk connects several smaller hotels, and you have an expanse of white sand and calm bay waters interrupted only by people jet skiing and parasailing. The boardwalk is tastefully landscaped, with a circular alcove that can be a perfect hang-out (surrounded by plants around it and with half of the alcove bounded by a wall with cascading waters).

We got a Junior Suite which had a receiving area (TV, 2 armchairs, small round table, 2 couches) and bedroom (queen bed, twin bed, large TV, ceiling-high closet, dresser table, 2 night tables). All for the promo price of P3,900 a night, all in na and with breakfast for 2 to boot.

(view from our Junior Suite)

The hotel has a kidney-shaped swimming pool and gazebo. The place at night is well lit up with colored lights all around the swimming area. Music plays out of speakers at the sides.

The coffee shop is a small one but in the mornings, they have buffet breakfast which costs P250 per head. During non-peak season, they only have a la carte.

All in all, we enjoyed our stay at Vista Marina. I would recommend it for families and couples who do not want the hustle and bustle of places like the Yacht Club but still want to have that nature high that I definitely had walking along the boardwalk and feeling the white sand between my toes.

Vista Marina Hotel & Resort
Blk 3 Lot 2 Waterfront Rd., Moonbay Marina Area
Subic Bay Freeport Zone 2222
Tel: +63 47 252-3373
Fax: +63 47 252-3374
Website: www.vmhotel.com

If you liked this post, here are ways to share:

0 thoughts on “Vista Marina Subic

  1. I stayed at the Marina Vista Hotel in Subic Bay with my wife in June 2007. Whilst the hotel itself was mediocre (no lift, poor restaurant, isolated location), the biggest shock came after we got home. Having paid for our stay by credit card, since returning to the UK my last two months statements have both shown further unathorised deductions made from my credit card without any explanation. When I logged onto their website to complain, I found that they had removed the website.

    I am currently consulting with my credit card provider over the hundreds of pounds they have fraudulently charged to my credit card. So be warned and avoid this place at all cost. It is just a fraudulent scam designed to rip people off. I would be interested to hear if anyone else who has stayed in this place has suffered a similar experience.

    Jane: Thank you for your input. I feel sorry you had to go through this experience especially with your credit card and more so because it is difficult for you to follow up considering you live in the UK. You may wish to contact them through the telephone numbers I posted. In my case, I also used a credit card to pay our hotel bill but had no problem similar to yours. I just checked the website and it is still online — http://www.vmhotel.com/. You may want to try contacting them again at this website.

    If Vista Marina wants to keep their reputation intact, I think they need to address your problem at the soonest time possible. Good luck.

  2. pretty hotel, spectacular view in every room, nice pool but poor service, and carinderia type breakfast.. korean owned..(we must patronize our own, ryt?) tsk. tsk. tsk…

    i heard that there are guests who lost their laptop or other cyber gadgets in this hotel and with other hotels in SBMA also.. the security agency/department of SBMA must do something about it.

    Jane: The buffet breakfast was not fantastic but I am not that picky so it was just okay. As for things getting lost, if true, that should really be addressed by every hotel at SBMA.

  3. My family and i always wanted to spend vacation in other places and we always resorted going to new locations until we found Vista Marina Hotel and Resort.

    Wow, it’s really a nice hotel! The view is wonderful especially when the sun sets. And the cold sea breeze makes me feel so comfortable while I’m walking along the boardwalk.

    My only concern is the lobby because it’s not air conditioned. Maybe that’s their concept but of course when you checked in at 2pm, it’s quite hot and good ventilation will definitely help you feel more comfortable in their very spacious lobby.

    Well, I felt sad to read negative comments above. Though I completely understand their experience, I can say that we were lucky because my family and I had a great time with Vista Marina staffs. The service is fine and the food is also good. With regards to billing, I completely agree to Jane because I did not have any similar case with Lalji. I also felt so sorry for what had happened to him and I believe that close coordination with them might solve this problem. I think, Vista Marina will not just put into trash all their efforts in building the good reputation of their hotel.

    As a general comment, I would like to recommend Vista Marina to all families who would like to experience the beauty and serenity of this place.

    Jane: Hello Mark. Thank you for your comments. I am glad you had a positive experience at this place like we did. Unfortunately, not everyone probably does. I stayed at this place in the summer and yes, the lobby was quite hot then. But I guess that is their concept (the open-air type). But who knows, if many people prefer the area airconditioned, they may just install one in the future.

  4. You might want to read this one on Vista Marina. Might give you idea on what is happening there.

    Enjoy your stay, but keep your belongings with you. All the time. Owner says, You are not 100% safe even in your own house.

    LETTER TO THE EDITOR
    May 13, 2008
    Dear Mr./Ms. Editor,
    Greetings of Peace!
    I am Dr. Abigail Fernandez-Bautista, 31 years old, a dentist and resident of San Narciso, Zambales. I got married to Mr. Dax Baustista, three days ago at the chapel of San Roque inside the Subic Bay Freeport Zone. I should have been happy and at peace by now that I finally married the man of my dreams. I should have been spending days with him, right now, talking about our future children and planning our lives. But I am not. I am angry. I am in pain.
    I have been sleepless the past nights because the memory of what happened to us always comes back to me. And the thought that I and my husband will forever remember this unfortunate event, every single year of our anniversary, brings me great distress and anxiety.
    After months of planning and anticipation, we were able to book ourselves and our families and guests a place at Vista Marina Hotel and Resort located at Blk 3 Lot 2, Moonbay Marina Area, Waterfront Road, Subic Bay Freeport Zone. We were so relieved that the hotel has everything we were thinking of to realize a dream wedding that turned catastrophic for us. Vista Marina, through its website and brochure, promised us this:
    You’ve always dreamed about having a beautiful wedding. Make this very special event an unforgettable experience at Vista Marina Hotel & Resort. The resort’s picturesque setting at the pool side is truly the ideal place for this memorable occasion. As you work closely with our certified wedding planner, you’ll choose from several customized wedding packages and services, which will satisfy your every wish and create the most unforgettable day.
    What we never realized was that “memorable experience and unforgettable” day was something that would fill us with so much anger, so much pain. We were wed on May 10, 2008 at 6:30 in the evening. We then proceeded with our relatives and guests to have dinner at around 9 at the wedding banquet of Vista Marina. The wedding program ended at around 11 pm. We returned to our room, 207, and found that our belongings had been suspiciously disarranged. We frantically went over our stuff and found that my husband’s laptop was missing. We had been robbed!
    When we informed our parents about the incident, we also found out that our relative, Mrs. Butch was crying because her cell phone and her wallet with cash of about P20,000.00, her credit and ATM cards were stolen too. We panicked and got so frightened that this incident happened inside the hotel premises that promised security and comfort to us and our guests. We immediately reported the incidents at the front desk of the hotel lobby. Our frustration and anxiety only got worse when we were coldly treated by the night shift and security supervisor, Mr. Gener Pangan. We never saw alarm nor concern from him. He acted as if everything that had happened that night was routine procedure to them. He never offered words of assurance that they will do everything to get our belongings back. We were treated with ominous and disturbing silence. They did not call the SBMA police immediately for assistance. We had to wait for three hours for the hotel staff to finish its own “operation” before they called the police in. I don’t know what’s the SOP in cases of hotel robberies but three hours of wait could not help us think that evidence could have been contaminated especially if done without the presence of the proper authorities.
    We also approached the operations manager of the hotel, Mr. Anthony Bacunawa, who, though he was more cooperative, could say nothing more than “sorry” and “I understand your situation.” We wanted to talk to the owner of the hotel since the time of the incident but Mr. Bacunawa was insistent that the hotel owner, who is Korean, would not want to talk to us. This was when our suspicion grew and our anger heightened.
    We were the aggrieved party, we were the victims of a crime that should not have happened had the security been tight and properly enforced. But it seems that we can only talk to the walls. We were not able to sleep that night mulling over how could this happen to us, and on the night of our wedding. When it was clear that we would not be seeing justice that we deserve, we decided to politely ask some of the hotel guests to check their belongings before they leave fearing that the same things may have happened to them without them knowing it. To our surprise, three hotel patrons, who are not members of our wedding guests, volunteered information that their door was opened by a suspicious woman who also had the same key to their room. The woman exclaimed, “Ay may tao pala.” And she briskly left. Also, one of our principal sponsors found out in the morning that their door was ajar when his wife swore that she made sure that she locked the door before she and her children went to bed.
    Early in the morning of May 10, we asked assistance from the front desk to help us open the safety vault inside our room because the key given to us could not open it. The receptionist sent one of the bellboys up for assistance but still the vault would not budge. My husband and I decided that we would no longer use the vault. At the time of our discovery of the robberies, we found out that the vault was already open. We wanted to ask the bellboy who brought up a spare key how did this happen. My mother has a vague remembrance of his face so she went to the front desk to ask if the hotel kept I.D. pictures of its staff, Mr. Pangan flatly refused her request saying, “We could not do that because it’s administrative policy.” When we asked why, he merely shrugged, “We want to protect our employees.” I thought we were the ones who needed protection there.
    After almost thirteen hours of futile request to the operations manager to let us talk to the owner of the hotel we were ready to leave and settle our accounts. The owner suddenly appeared and went straight to his office. We wanted to talk to him, just to let him know of some of the irregularities that we experienced inside his hotel. The hotel staff refused our request. They finally yielded when my father-in-law insisted to talk to him. We were made to wait interminably. My father-in-law went directly to the administrative office and politely requested that he be given a few minutes to talk to the owner. A family friend, Bro. Noel Bava, SJ went in with my father-in-law. We were hoping that the Korean owner would be more cooperative and helpful this time. But he was stubborn and refused to take responsibility over the incident. He kept on telling us that it was our fault that our belongings got stolen. And as owners of these belongings, we were the ones responsible for our things. That it was not the responsibility of the hotel to keep an eye on our stuff. That even in our own house, we are not 100% safe. That it is the responsibility of the government of the Philippines to provide security to its citizens after all, this is our country.
    When my father-in-law asked for his name, he said no, he is not going to give it. He stood up, called security, told his staff to call the police and take my father-in-law and Bro. Bava out of his office immediately.
    It is not really the laptop or the money that we were after. We could easily have them replaced. But the memories that this sad and lamentable incident that happened on the day of my wedding and the fact that it will make its mark on us forever, the refusal of the hotel administration to accept responsibility and pay for it, the shabby treatment that we received from the hotel owner, a Korean, a foreigner doing business on our soil, and staff that would do anything to keep their boss blameless and free of responsibility of the crime done to us—this we could not accept.
    We are aghast that such business, whom we have also learned from the Intelligence and Investigation Office of SBMA, had a history of robberies the past months and was requested to put up security cameras and additional locks on their rooms, is allowed to continue operating inside Subic Bay Freeport Zone.
    We asked your good office if you could help us inform your readers about this incident so that the same things may not happen to them. We would also appreciate if you could run a follow up article or news story on this.
    Thank you very much and God bless.
    Respectfully yours,
    Dr. Abigail Fernandez-Bautista, DMD

  5. LETTER TO THE EDITOR
    May 13, 2008

    Dear Mr./Ms. Editor,

    Greetings of Peace!

    I am Dr. Abigail Fernandez-Bautista, 31 years old, a dentist and resident of San Narciso, Zambales. I got married to Mr. Dax Baustista, three days ago at the chapel of San Roque inside the Subic Bay Freeport Zone. I should have been happy and at peace by now that I finally married the man of my dreams. I should have been spending days with him, right now, talking about our future children and planning our lives. But I am not. I am angry. I am in pain.

    I have been sleepless the past nights because the memory of what happened to us always comes back to me. And the thought that I and my husband will forever remember this unfortunate event, every single year of our anniversary, brings me great distress and anxiety.
    After months of planning and anticipation, we were able to book ourselves and our families and guests a place at Vista Marina Hotel and Resort located at Blk 3 Lot 2, Moonbay Marina Area, Waterfront Road, Subic Bay Freeport Zone. We were so relieved that the hotel has everything we were thinking of to realize a dream wedding that turned catastrophic for us. Vista Marina, through its website and brochure, promised us this:
    You’ve always dreamed about having a beautiful wedding. Make this very special event an unforgettable experience at Vista Marina Hotel & Resort. The resort’s picturesque setting at the pool side is truly the ideal place for this memorable occasion. As you work closely with our certified wedding planner, you’ll choose from several customized wedding packages and services, which will satisfy your every wish and create the most unforgettable day.
    What we never realized was that “memorable experience and unforgettable” day was something that would fill us with so much anger, so much pain. We were wed on May 10, 2008 at 6:30 in the evening. We then proceeded with our relatives and guests to have dinner at around 9 at the wedding banquet of Vista Marina. The wedding program ended at around 11 pm. We returned to our room, 207, and found that our belongings had been suspiciously disarranged. We frantically went over our stuff and found that my husband’s laptop was missing. We had been robbed!

    When we informed our parents about the incident, we also found out that our relative, Mrs. Butch was crying because her cell phone and her wallet with cash of about P20,000.00, her credit and ATM cards were stolen too. We panicked and got so frightened that this incident happened inside the hotel premises that promised security and comfort to us and our guests. We immediately reported the incidents at the front desk of the hotel lobby. Our frustration and anxiety only got worse when we were coldly treated by the night shift and security supervisor, Mr. Gener Pangan. We never saw alarm nor concern from him. He acted as if everything that had happened that night was routine procedure to them. He never offered words of assurance that they will do everything to get our belongings back. We were treated with ominous and disturbing silence. They did not call the SBMA police immediately for assistance. We had to wait for three hours for the hotel staff to finish its own “operation” before they called the police in. I don’t know what’s the SOP in cases of hotel robberies but three hours of wait could not help us think that evidence could have been contaminated especially if done without the presence of the proper authorities.

    We also approached the operations manager of the hotel, Mr. Anthony Bacunawa, who, though he was more cooperative, could say nothing more than “sorry” and “I understand your situation.” We wanted to talk to the owner of the hotel since the time of the incident but Mr. Bacunawa was insistent that the hotel owner, who is Korean, would not want to talk to us. This was when our suspicion grew and our anger heightened.

    We were the aggrieved party, we were the victims of a crime that should not have happened had the security been tight and properly enforced. But it seems that we can only talk to the walls. We were not able to sleep that night mulling over how could this happen to us, and on the night of our wedding. When it was clear that we would not be seeing justice that we deserve, we decided to politely ask some of the hotel guests to check their belongings before they leave fearing that the same things may have happened to them without them knowing it. To our surprise, three hotel patrons, who are not members of our wedding guests, volunteered information that their door was opened by a suspicious woman who also had the same key to their room. The woman exclaimed, “Ay may tao pala.” And she briskly left. Also, one of our principal sponsors found out in the morning that their door was ajar when his wife swore that she made sure that she locked the door before she and her children went to bed.

    Early in the morning of May 10, we asked assistance from the front desk to help us open the safety vault inside our room because the key given to us could not open it. The receptionist sent one of the bellboys up for assistance but still the vault would not budge. My husband and I decided that we would no longer use the vault. At the time of our discovery of the robberies, we found out that the vault was already open. We wanted to ask the bellboy who brought up a spare key how did this happen. My mother has a vague remembrance of his face so she went to the front desk to ask if the hotel kept I.D. pictures of its staff, Mr. Pangan flatly refused her request saying, “We could not do that because it’s administrative policy.” When we asked why, he merely shrugged, “We want to protect our employees.” I thought we were the ones who needed protection there.

    After almost thirteen hours of futile request to the operations manager to let us talk to the owner of the hotel we were ready to leave and settle our accounts. The owner suddenly appeared and went straight to his office. We wanted to talk to him, just to let him know of some of the irregularities that we experienced inside his hotel. The hotel staff refused our request. They finally yielded when my father-in-law insisted to talk to him. We were made to wait interminably. My father-in-law went directly to the administrative office and politely requested that he be given a few minutes to talk to the owner. A family friend, Bro. Noel Bava, SJ went in with my father-in-law. We were hoping that the Korean owner would be more cooperative and helpful this time. But he was stubborn and refused to take responsibility over the incident. He kept on telling us that it was our fault that our belongings got stolen. And as owners of these belongings, we were the ones responsible for our things. That it was not the responsibility of the hotel to keep an eye on our stuff. That even in our own house, we are not 100% safe. That it is the responsibility of the government of the
    Philippines to provide security to its citizens after all, this is our country.

    When my father-in-law asked for his name, he said no, he is not going to give it. He stood up, called security, told his staff to call the police and take my father-in-law and Bro. Bava out of his office immediately.
    It is not really the laptop or the money that we were after. We could easily have them replaced. But the memories that this sad and lamentable incident that happened on the day of my wedding and the fact that it will make its mark on us forever, the refusal of the hotel administration to accept responsibility and pay for it, the shabby treatment that we received from the hotel owner, a Korean, a foreigner doing business on our soil, and staff that would do anything to keep their boss blameless and free of responsibility of the crime done to us—this we could not accept.

    We are aghast that such business, whom we have also learned from the Intelligence and Investigation Office of SBMA, had a history of robberies the past months and was requested to put up security cameras and additional locks on their rooms, is allowed to continue operating inside Subic Bay Freeport Zone.
    We asked your good office if you could help us inform your readers about this incident so that the same things may not happen to them. We would also appreciate if you could run a follow up article or news story on this.
    Thank you very much and God bless.

    Respectfully yours,
    Dr. Abigail Fernandez-Bautista, DMD

  6. Worth forwarding.
    This could happen to any of us……….
    ************ ********* ********* ********* ********* ********* ******
    Friends and Fellow Filipino Citizens

    Peace of Christ!

    We hope that this would not happen to you and your families.

    Below is a letter to the editor of Dr. Gail Bautista, a friend who just got married this Saturday in Subic. Please pass this to your friends and family members for your protection.

    LETTER TO THE EDITOR
    May 13, 2008

    Dear Mr./Ms. Editor,

    Greetings of Peace!

    I am Dr. Abigail Fernandez-Bautista, 31 years old, a dentist and resident
    of San Narciso, Zambales. I got married to Mr. Dax Baustista, three
    days ago at the chapel of San Roque inside the Subic Bay Freeport Zone.
    I should have been happy and at peace by now that I finally married the
    man of my dreams. I should have been spending days with him, right now,
    talking about our future children and planning our lives. But I am not.
    I am angry. I am in pain.

    I have been sleepless the past nights because the memory of what happened to us always comes back to me. And the thought that I and my husband will forever remember this unfortunate event, every single year of our anniversary, brings me
    great distress and anxiety. After months of planning and anticipation, we were able to book ourselves and our families and guests a place at Vista Marina Hotel and Resort located at Blk 3 Lot 2, Moonbay Marina Area, Waterfront Road, Subic Bay Freeport Zone. We were so relieved that the hotel has everything we were thinking of to realize a dream wedding that turned catastrophic for us. Vista Marina, through its website and brochure, promised us this:
    You’ve always dreamed about having a beautiful wedding. Make this very special event an unforgettable experience at Vista Marina Hotel & Resort. The resort’s picturesque setting at the pool side is truly the ideal place for this memorable occasion. As you work closely with our certified wedding planner, you’ll choose from several customized wedding packages and services, which will satisfy
    your every wish and create the most unforgettable day.
    What we never realized was that “memorable experience and unforgettable” day was something that would fill us with so much anger, so much pain. We were
    wed on May 10, 2008 at 6:30 in the evening. We then proceeded with our
    relatives and guests to have dinner at around 9 at the wedding banquet
    of Vista Marina. The wedding program ended at around 11 pm. We returned
    to our room, 207, and found that our belongings had been suspiciously
    disarranged. We frantically went over our stuff and found that my
    husband’s laptop was missing. We had been robbed!

    When we informed our parents about the incident, we also found out that our
    relative, Mrs. Butch was crying because her cell phone and her wallet
    with cash of about P20,000.00, her credit and ATM cards were stolen
    too. We panicked and got so frightened that this incident happened
    inside the hotel premises that promised security and comfort to us and
    our guests. We immediately reported the incidents at the front desk of
    the hotel lobby. Our frustration and anxiety only got worse when we
    were coldly treated by the night shift and security supervisor, Mr.
    Gener Pangan. We never saw alarm nor concern from him. He acted as if
    everything that had happened that night was routine procedure to them.
    He never offered words of assurance that they will do everything to get
    our belongings back. We were treated with ominous and disturbing
    silence. They did not call the SBMA police immediately for assistance.
    We had to wait for three hours for the hotel staff to finish its own
    “operation” before they called the police in. I don’t know what’s the
    SOP in cases of hotel robberies but three hours of wait could not help
    us think that evidence could have been contaminated especially if done
    without the presence of the proper authorities.

    We also approached the operations manager of the hotel, Mr. Anthony Bacunawa, who, though he was more cooperative, could say nothing more than
    “sorry” and “I understand your situation.” We wanted to talk to the
    owner of the hotel since the time of the incident but Mr. Bacunawa was
    insistent that the hotel owner, who is Korean, would not want to talk
    to us. This was when our suspicion grew and our anger heightened.

    We were the aggrieved party, we were the victims of a crime that should
    not have happened had the security been tight and properly enforced.
    But it seems that we can only talk to the walls. We were not able to
    sleep that night mulling over how could this happen to us, and on the
    night of our wedding. When it was clear that we would not be seeing
    justice that we deserve, we decided to politely ask some of the hotel
    guests to check their belongings before they leave fearing that the
    same things may have happened to them without them knowing it. To our
    surprise, three hotel patrons, who are not members of our wedding
    guests, volunteered information that their door was opened by a
    suspicious woman who also had the same key to their room. The woman
    exclaimed, “Ay may tao pala.” And she briskly left. Also, one of our
    principal sponsors found out in the morning that their door was ajar
    when his wife swore that she made sure that she locked the door before
    she and her children went to bed.

    Early in the morning of May 10, we asked assistance from the front desk to help us open the safety vault inside our room because the key given to us could not open it. The receptionist sent one of the bellboys up for assistance but still
    the vault would not budge. My husband and I decided that we would no
    longer use the vault. At the time of our discovery of the robberies, we
    found out that the vault was already open. We wanted to ask the bellboy
    who brought up a spare key how did this happen. My mother has a vague
    remembrance of his face so she went to the front desk to ask if the
    hotel kept I.D. pictures of its staff, Mr. Pangan flatly refused her
    request saying, “We could not do that because it’s administrative
    policy.” When we asked why, he merely shrugged, “We want to protect our
    employees.” I thought we were the ones who needed protection there.

    After almost thirteen hours of futile request to the operations manager to
    let us talk to the owner of the hotel we were ready to leave and settle
    our accounts. The owner suddenly appeared and went straight to his
    office. We wanted to talk to him, just to let him know of some of the
    irregularities that we experienced inside his hotel. The hotel staff
    refused our request. They finally yielded when my father-in-law
    insisted to talk to him. We were made to wait interminably. My
    father-in-law went directly to the administrative office and politely
    requested that he be given a few minutes to talk to the owner. A family
    friend, Bro. Noel Bava, SJ went in with my father-in-law. We were
    hoping that the Korean owner would be more cooperative and helpful this
    time. But he was stubborn and refused to take responsibility over the
    incident. He kept on telling us that it was our fault that our
    belongings got stolen. And as owners of these belongings, we were the
    ones responsible for our things. That it was not the responsibility of
    the hotel to keep an eye on our stuff. That even in our own house, we
    are not 100% safe. That it is the responsibility of the government of
    the Philippines to provide security to its citizens after all, this is our country.

    When my father-in-law asked for his name, he said no, he is not going to
    give it. He stood up, called security, told his staff to call the
    police and take my father-in-law and Bro. Bava out of his office
    immediately. It is not really the laptop or the money that we were
    after. We could easily have them replaced. But the memories that this
    sad and lamentable incident that happened on the day of my wedding and
    the fact that it will make its mark on us forever, the refusal of the
    hotel administration to accept responsibility and pay for it, the
    shabby treatment that we received from the hotel owner, a Korean, a
    foreigner doing business on our soil, and staff that would do anything
    to keep their boss blameless and free of responsibility of the crime
    done to us-this we could not accept.

    We are aghast that such business, whom we have also learned from the Intelligence and Investigation Office of SBMA, had a history of robberies the past months and was requested to put up security cameras and additional
    locks on their rooms, is allowed to continue operating inside Subic Bay
    Freeport Zone. We asked your good office if you could help us inform
    your readers about this incident so that the same things may not happen
    to them. We would also appreciate if you could run a follow up article
    or news story on this. Thank you very much and God bless.

    Respectfully yours,
    Dr. Abigail Fernandez-Bautista, DMD

  7. I am closing off comments on this post as I have been spammed already several times with a letter about the person above who has had a bad experience at Vista Marina.

    While I do not dispute the person’s experience and I hope Vista Marina reads this post and comments in order to better improve their service, I think putting comments containing the same letter over and over (considering it is a long one at that) is also a disservice to readers.

    Maybe it is time to leave this be. The positive and negative have already been put on the table.

  8. I got the letter below via email from the management of Vista Marina Subic.

    In the interest of fair play, I am adding this last comment to include their official response to this whole issue which I am putting here in full.

    No judgment is being rendered either way. With this I just want readers to be able to see the issues as they are presented by both sides.

    ———————————————————————————————

    Hi Jane,

    Thank you very much for your very objective comments in everything that’s happening in the surrounding. By the way, I’m Anthony Bacunawa, Operations Manager of Vista Marina Hotel and Resort and I would like to take this opportunity to give the other side if the story that happened last May 10, 2008.

    VISTA MARINA HOTEL & RESORT

    OFFICIAL STATEMENT

    In Reply to Internet Message circulated by Dr. Abigail Fernandez-Bautista, DMD

    Vista Marina Hotel and Resort is a simple and unassuming hotel that stands in the splendid heart of the Moonbay Marina within the Subic Bay Freeport Zone. While it has been in existence for barely four (4) years only, it boasts of as one hotel that managed to gain tremendous success and exceeded targets far more than the expectations. While we cannot claim to be a perfect resort, the fact that the average occupancy rate is significantly above industry standards and guests continue to come back and avail of our services and amenities, we can only humbly say that we have excelled in the hotel service market, met customer satisfaction and built a name of comfort and a sanctuary home away from home.

    However the news story being spread around via internet by Dr. Abigail Fernandez-Bautista, DMD was something totally unexpected. While we could not dictate what customer comments and feedback for our service would be, we feel deeply aggrieved that it would be best to present also the true and accurate facts surrounding the incident if only to give the public an assurance that in this service industry, callousness and lack of sensitivity had never been a deportment in any of our guest dealings.

    We are seriously called upon to present our side of the story:

    It was only around 11:40 pm after the wedding reception of Mr. Dax Bautista and Dr. Abigail Fernandez held at the Vista Marina Hotel & Resort on May 10, 2008, when the front office clerk, Ariel Talavera, received a complaint from Mr. Mark De Guzman claiming loss of valuables consisting of cash and cellular phone. Immediately, the Internal Security, Alfonso Pastrana, was called to assist the complaining guests. The Operations Manager, Anthony Bacunawa, also came in to talk with Mr. De Guzman suggesting a thorough check first of their rooms as well as their vehicles. When the valuables could not be located, the Operations Manager immediately suggested to the guests to start calling the credit companies to report the missing credit cards. The SBMA Intelligence and Investigation Office was also called upon to look into the situation. Likewise, all employees’ particularly outgoing personnel were immediately submitted to body frisking/bag search in the presence of the complaining guests. All employee lockers and areas where culprits could possibly use to conceal apparently stolen valuables were looked into and the hotel even went to the extent of destroying lockers all for the purpose of solving the incident. Unfortunately all efforts yielded negative results. Likewise, when a companion of Mr. Dax Bautista complained that the room of the bride and groom apparently appears to have been ransacked, Mr. Pangan, immediately inspected the area and fortunately found nothing missing. At about 1:45am, this time around, it was now the laptop of the couple that was missing. It was then at that instance that they started to threaten the hotel that they will be knocking on each and every guest room to inform them of their losses. Thereafter, the IIO came to conduct an investigation interviewing Mrs. Butch, the Operations Manager, the bride and the groom, some housekeeping staff and internal security. The investigation by the IIO continued at the IIO office and all throughout, hotel management cooperated and provided all the necessary information. Despite the series of investigations and attention to all the complaints, the following day, May 11, 2008, while having breakfast, complainants and their guests spitefully talked to other hotel guests, this time already, undermining and putting the hotel’s credibility in the bad light. Moreover, noticeable were that some of the luggages of complainants and companions were already tucked in their vehicles when the standard practice is that boarding of luggages should be done only after check-out procedures had been completed.

    Understandably still aghast over the incident the night before, at around 9:30am of the following day, the Operations Manager, Mr. Bacunawa, talked to Mr. Bava and the mother of the groom. The latter was extremely nice and understanding of the untoward incident. Mr. Bacunawa also talked with Mr. Edgar Bautista who at that point expressed willingness to explore the possibility of a settlement. The hotel made an offer but apparently turned down by the couple. On the other hand, Mr. Mark de Guzman settled to be paid P 15,000.00 cash with two (2) rooms costing P 3,080.00 per room as well as mini-bar consumption in the amount of P 1,040.00 be freed up to them. Mr. Mark de Guzman signed a Quitclaim with a full declaration forever releasing and discharging the hotel from any liability arising out of or in connection with the complained incident and being fully paid to his satisfaction.

    Later on, the father of the groom, Mr. Edgar Bautista while settling the hotel bills, opened the matter of settlement back with the Operations Manager. After a series of negotiations also finally agreed to a compromise and settled to accept the amount of P 38,000.00 as replacement for the alleged missing laptop and voluntarily signed the Quitclaim as release of the hotel from any and all liability and for full and satisfactory settlement of their claims. .

    While everything seems to have ended well with the quitclaims having been executed, the complaining guests did not stop there. Mr. Edgar Bautista together with a certain Mr. Bava sought an audience with the President of the resort hotel despite the fact that the Operations Manager already handled the issue to the satisfaction of the complainants. The President in his office received Mr. Edgar Bautista and Mr. Bava and even expressed apology for the inconvenience the incident may have caused. But what should have been a cordial reconciliation resulted to an unpleasant meeting when Mr. Bava, who is not even an aggrieved party to the alleged incident, insisted that what was offered “was not enough”. Mr. Bautista and Mr. Bava raised voices and yelled to the President right at his very office.

    All these scandalous actuations, screaming litany in the hotel lobby insinuating questionable trustworthiness of the hotel continued no end despite a prior mutually acceptable scheme of settlement. Not being satisfied of the damage they have caused to the hotel, Dr. Fernandez-Bautista went further to the extent of irresponsibly circulating via internet the news story as if totally nothing has been reached between her father-in-law, Mr.Edgar Bautista and the Hotel Management and not fully disclosing that Mr. Mark de Guzman likewise had released the hotel from any and all liability.

    While hotel officers could not immediately bring to fore the culprit, hotel management lost no time to conduct a serious investigation on the matter and took every reasonable step available to attend to the complaint. We insist that the “Hotel is “not responsible for accidents or injury to guests or for any damage/loss of money, jewelry or valuables of any kind” as clearly indicated in the Registration Form filled up by Dr. Abigail Fernandez-Bautista. But nevertheless, the Hotel management, if only to relieve these guests of their tension, discomfort and worries, answered for the loss and offered payment to compensate for whatever damages the incident brought to their party which was accepted by her relative-complainants. While the Hotel knows that the feelings of anxiety and depression can never be compensated, we did, with all honesty, took every step to address the issue and exerted our best efforts to exhibit genuine empathy and understanding of the feelings of these guests under such a situation.

    We reiterate that acts of dishonesty and thievery within the hotel are never tolerated. We reiterate that we have diligently exerted efforts to protect and ensure the safety and security of our guests at all times. We deny the allegation of Dr. Fernandez that such incident is a normal occurrence in the hotel. We deny that we coldly attended to the complaint brought to us. We deny that nothing was done to address the incident complained of. We completely deny that the complaint fell on deaf ears and complainants were brushed aside for no reason by security.

    Dr. Abigail Fernandez and her husband, Mr. Dax Bautista chose Vista Marina among the so many hotels around Subic Bay Freeport Zone and even in the entire Philippines for the venue of their wedding reception last May 10, 2008. While we do not exactly know the reason for their choice, we can only surmise that the hotel’s reputation for outstanding service, superior amenities and strict attention to details of its friendly staff were factors that gave way for their decision. On the part of the hotel, we delivered a well prepared and carefully crafted wedding reception which admittedly made this special event truly memorable as it was evident that the couple was satisfactorily fulfilled after the wedding program that ended at 10:30pm. It was just unfortunate that circumstances beyond our control arose. Yet, inspite of the satisfactory service during the wedding and the quitclaim already executed by her relative, Mr. Mark de Guzman, and her father-in-law, Mr. Edgar Bautista, Dr. Fernandez, still managed to circulate a twisted news story via the internet in a clear attempt to damage, ridicule and put the hotel in a bad light not only in the tourism industry but in the local and international community as well. When the complaining parties already released the Hotel from any liability, what else is there to make the Hotel answerable for? What else is there for Dr. Fernandez to claim redress for? The matter of damage done to Vista Marina by the act of Dr. Fernandez is totally immeasurable and irreparable. Definitely no amount can compensate for the damage caused. While this matter will be properly referred for appropriate legal action, all the good name and reputation Vista Marina Resort and Hotel had painstakingly built in the tourism industry through the years have gone to drain by Dr. Fernandez’s malicious, malevolent and scheming devise and biased and one-sided presentation of the story to embarrass and defame the Hotel.

    In the middle of this severe crisis that befell the Hotel, we shall be forever grateful to all loyal Hotel guests who stood by and continued to patronage the Vista Marina Resort & Hotel despite all the defamatory stories presented against its reputation. We appeal to the public to weigh the facts and solicit your fair judgment in drawing a fair conclusion. Hotel management and staff shall continue to stand by our commitment to give the best quality service and amenities and utmost customer satisfaction at all times. We sincerely hope that the success we have reached given the limited period of our existence and the truly satisfying Vista Marina experience that has become a byword in the tourism industry be the sole benchmark of the clients in still choosing Vista Marina as their supreme choice of Hotel.

    THANK YOU

    THE MANAGEMENT

    VISTA MARINA RESORT AND HOTEL

    Moonbay Marina, Subic Bay Freeport Zone