Cebu Pacific’s Online Reservations and Ticketing System

Online booking and ticketing is making its way into Philippine homes. Convenient! Or so I thought….

Our 2 boys are headed for the province soon so the other night, I logged on to Cebu Pacific’s website and began booking their tickets. It was a cinch! The pop-up windows first showed me the available promo rates for the date I chose, then after my selection, it began asking me for passenger details. Processing my credit card did not pose any problems at all. Soon after processing, the e-tickets of the boys were emailed to me pronto! Wow, I thought to myself, what a comfort to do things from home rather than have to troop to a ticketing office.

I thought too soon. Our niece who came to Manila for a convention and who was traveling back home with our boys needed to have her e-ticket rebooked. I went through the website. Nope, there was NO ONLINE WAY TO REBOOK! Egads!

There was a 24/7 telephone number though so I promptly dialed it. A friendly customer rep assisted me with the rebooking. Okay, so far. But then, here came the bad news. The e-ticket had to be reissued and it could not be done online. I had to go to the nearest ticketing office to get it done. Huh? May record locator naman. If they could email me a newly-purchased ticket, why couldn’t reissuances be done online via email as well? Beats me… Continue reading

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